Financial metrics like comp sales, revenues, and earnings are important to measure but customers actually drive a business. Business results derive from three primary consumer levers: (1) Get More Customers (2) to Come More Often, and (3) to Spend More. Aligning against these “3 Levers” drives organizational focus and results. Digital marketing and technology investments need to start with which of the “3 Levers” is affected. Whether considering a loyalty program, deploying an app or mobile payments, it’s critical to ascertain which consumer outcome will change. Initiatives aligned with the 3 Levers are easily measured and drive continuous results.
Jayson Tipp is a nationally-recognized and sought-after expert in consumer analytics, market strategy and execution with a reputation for converting insights into strategies that deliver results. Most recently he was Chief Development Officer for Papa Murphy’s International developing and executing growth strategies across franchise sales, real estate, and technology. Jayson also served as SVP, Marketing for PMI while the organization posted 14 consecutive quarters of sales growth. Prior to PMI, Jayson served in analytics and strategy roles for redbox, Potbelly Sandwich Works, and Starbucks. Jayson also has a 25 year career as a semi-professional jazz composer, performer and recording artist with his band Under The Lake.
Speaker bio coming soon!
Mark Tan is currently a Sr. Product Manager at Amazon focusing on user experience for consumer sellers and used products. His work spans across different categories, which include video games, electronics, books, music and movies. He is also managing a non-profit organization, Luminated Career Consulting and acts as an advisor for the University of Washington, Foster School of Business BIG Consulting Program. Previously, he worked as Product Manager for Quixey, a mobile app search and discovery startup based in California, establishing groundwork for deep-linking during its early stages and integrating this technology to partners such as Alibaba.
Catherine Tabor is founder and CEO of Sparkfly. For digital marketers who are focused on offers and promotions, Sparkfly is a vital data provider. By leveraging connectivity to the existing Point of Sale, Sparkfly powers in-store attribution tracking, increasing campaign ROI by enabling real-time optimization. She has been one of Mobile Marketer’s Mobile Women to Watch. A visionary in the digital space, Tabor is a firm believer that mobile offers can be the unifying force between mobile media and the point of sale.